nanas Platform Privacy Notice

This page describes what we collect when you use nanas and how we keep that data protected. We take your privacy seriously — all personal information you provide during registration, deposit, withdrawal, and gameplay is encrypted and stored securely on our servers.

When you open an account on nanas, you share your name, email, date of birth, and phone number. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we receive transaction details from your payment provider. When you withdraw, we collect proof of identity and proof of residence to verify your account. All of this data is subject to our privacy policy, which we describe below.

We do not sell your data to marketing companies or third-party advertisers. We share your information only with payment processors and compliance teams as required to operate our service. You have the right to request a copy of your data, ask us to correct it, or request deletion subject to legal retention requirements.

What We Collect on nanas

We collect the following data when you register and use nanas:

Account details: name, email, date of birth, phone number, password
Identity documents: government-issued ID (national ID, passport, military ID, or driver's license) for withdrawal verification
Proof of residence: utility bill, bank statement, or tax document for address verification
Transaction data: deposit amount, payment method, deposit timestamp, withdrawal amount, destination payment method, withdrawal timestamp
Gameplay data: games played, wager amounts, game outcomes, balance history
Technical data: IP address, device type, browser type, login timestamp, session duration
Communication: emails sent to support, live chat transcripts, feedback forms

We do not collect location data, do not track your behaviour outside nanas, and do not use your phone's camera or microphone. We do not collect health data, payment card details (payment providers handle card data), or biometric information.

How We Use Your Data on nanas

We use your data for the following purposes:

Account management: creating and maintaining your account, processing login requests, resetting passwords, managing account preferences
Verification: confirming your identity and address before processing withdrawals, complying with anti-money-laundering regulations
Payment processing: sending deposit confirmations to payment providers, processing withdrawal requests to your chosen payment method, tracking transaction history
Game operation: recording game outcomes, managing your balance, settling disputes, preventing fraud and multi-accounting
Customer support: responding to your inquiries via email or live chat, troubleshooting account issues, handling complaints
Legal compliance: complying with laws in supported jurisdictions (Jakarta, Surabaya, Bandung, Medan, Semarang), responding to legal requests, detecting suspicious activity

We do not use your data for marketing without your consent. We do not send promotional emails unless you opt in. We do not profile you for targeted advertising.

Data retention: We keep your account data as long as your account remains open. After closure, we retain transaction records for a standard retention period for legal and dispute resolution purposes. Verification documents are retained for anti-fraud compliance.

Third Parties and Data Sharing on nanas

We share your data with third parties only as necessary to operate nanas:

Payment providers: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet processors, and banks (mobile banking, local payment, online payment, e-wallet) receive your name, account number, transaction amount, and timestamp to process deposits and withdrawals
Compliance partners: third-party verification services receive your ID and proof of residence to confirm your identity
Support vendors: live chat and email support platforms may store transcripts of your communications
Hosting providers: our servers are hosted by third-party data centres; these providers have access to encrypted data but cannot read it without encryption keys

We do not share your data with advertisers, data brokers, or marketing agencies. We do not sell your information. When we share data with third parties, we require them to keep your data confidential and use it only for the purpose we specify.

Data Security on nanas

We encrypt all data in transit using TLS (Transport Layer Security). Your password is hashed using industry-standard algorithms and cannot be read by nanas staff. Your verification documents are encrypted at rest.

Our servers may be located outside your jurisdiction. Data stored on servers outside Indonesia is still subject to our privacy policy and encryption practices. We do not transfer your data to countries without adequate privacy protections without additional safeguards.

We maintain access logs — nanas staff can see who accessed your account and when, but cannot see the content of your data without decryption. We limit staff access to data — only compliance and support teams can view verification documents, and only for the purposes listed above.

Account security: You are responsible for keeping your password confidential. If you suspect unauthorized access to your account, contact us immediately. We can reset your password and review your account activity with you.

Cookies and Tracking on nanas

We use cookies for the following purposes:

Login persistence: cookies keep you logged in across page loads
Session management: cookies track your session duration and timeout
Analytics: we track page views, clicks, and game types played to understand how nanas is used and identify technical issues

You can disable cookies in your browser settings. Disabling cookies will log you out and may affect platform functionality. We do not use cookies to identify you across other websites or build a profile of your internet behaviour.

We do not use third-party tracking pixels, social media trackers, or cross-domain cookies. We do not integrate with Google Analytics or other external analytics platforms.

Your Rights on nanas

You have the right to:

Request access: ask us for a copy of all data we hold about you, free of charge
Correction: ask us to correct inaccurate data (e.g., if your name is spelled wrongly)
Deletion: ask us to delete your data, subject to legal retention requirements (we may retain transaction records for anti-fraud compliance)
Portability: ask us to export your data in a standard format
Withdraw consent: if you consented to email communications, you can opt out at any time

To exercise any of these rights, contact us via email with your account number and a description of your request. We will respond within a standard response window.

Changes to This Privacy Policy

We may update this privacy policy at any time. We will notify you of material changes via email. Your continued use of nanas after a change notification constitutes acceptance of the updated policy. If you do not accept updated terms, you may close your account and request deletion of your data subject to legal retention requirements.

Summary — Privacy on nanas

We collect your name, email, phone number, identity documents, transaction history, and gameplay data when you use nanas. We use this data only to operate your account, process deposits and withdrawals, settle game outcomes, provide support, and comply with law. We do not sell your data, do not share it with advertisers, and do not use it for marketing without your consent.

Your data is encrypted in transit and at rest. Payment providers and compliance partners have access to the minimum data needed for their function. You have the right to request a copy of your data, ask for corrections, or request deletion subject to legal retention requirements.

If you have questions about our privacy practices, contact us via email or visit our FAQFor legal inquiries about your data, see our legal noticeOur support team speaks English and Indonesian and can assist with privacy-related requests.